Information about return and exchange
You as a customer, in accordance with the Law (2005: 59) on distance contracts and agreements outside business premises (“The law about distance agreements”) always have 14 days right of withdrawal when purchasing on the Internet. The withdrawal period starts from the day you pick up or receive the item.
We at Farmerrain offer our customers exchange 14 days after delivery date.
In order for the return to be approved by us, the returned item must be in the same condition, unused, as when you received it. Please note that you as a customer are responsible for the shipping costs for returning your item(s).
Customers outside the EU, please contact us
Sale goods are not subject to return and exchange unless otherwise stated.
In the event of a return, we will refund the money as soon as possible, no later than 30 days after the product has been returned and received by us. The money is paid back to the original payment method. Shippment for the original order will not be refunded.
Please note that if your purchase was made through Klarna, you will receive a credit from them that corresponds to what you paid for the item or items you return. However, you still have to pay your debt to the payment provider (Klarna).
You as a customer choose yourself which transport service you want to return the item with. It is Important to keep in mind that when you make a return make sure that the package is sent in an insured and traceable mode of transport and that you keep your receipt for the shipment.
We at Farmerrain always strive to maintain the highest possible quality and we naturally want to do everything possible to avoid damage and other defects. All consumers who wish to use their right to file a complaint for an ordered product should contact Farmerrain’s customer service as soon as possible after the defect is discovered. We recommend that you make a complain of the product as soon as possible within 2 months after the defect is discovered.
In order for us to make an assessment of your complaint, we ask you to:
Contact Farmerrain customer service at [email protected]
Send a brief description of the damage or defect and how it occurred as soon as you discover it.
Attach a description of the defect with 4-6 images. The defect part must be clearly visible, and you must attach a picture of both the whole product and the defective part.
Enter the order number or attach a copy of the receipt to the order.
Once we have received your pictures, we will process your complaint as soon as possible.
If you return a defective / defective product, Farmerrain will ensure that the package is retrieved, as well as the shipping costs.
If the complaint is justified, we will reimburse reasonable shipping costs incurred when the products are returned to us. Otherwise, you must be responsible for all transport charges, including our shipping costs for the return of the goods after we have processed the case. The item must always be well packaged and you must save the receipt for postage. You are responsible for the parcel until it is received by Farmerrain, so keep the receipt including information on shipping costs and tracking number available.
By law, you as a consumer are entitled to a guarantee of up to 3 years.
Our guarantee is valid provided that our products have been used in an environment that is suitable for rainwear and that you have followed our care advice.
The warranty is valid for 3 years from the date you receive your products. Should you discover a defect or damage, contact Farmerrain Customer Service and we will handle the warranty process as soon as possible. Farmerrain will correct the defect if it is possible or produce a new product for you. If we no longer can provide the product you originally ordered, you will receive an equivalent product or receive your money back.
In order for the guarantee to apply, the following conditions must be met:
The products have only been exposed to normal use made for the rain garment.
The products have been handled in accordance with our care advice.
Any return shipping will be paid by Farmerrain and all returns will be handled by the supplier specified by Farmerrain.
If you have a complaint about your purchase, please email [email protected]. If we do not find a suitable solution, if the conditions are met, you can lodge a complaint with the General Public Complaints Board (ARN) (http://www.arn.se/). You can also use the European Commission’s dispute resolution online (EU ODR) (http://ec.europa.eu/odr) for your complaint. This portal may be relevant if you live in another EU country. When submitting a complaint, please enter our email address [email protected]